Facebook is known to be a social networking site where users can connect to their friends and family. They can also share posts, comments, and reactions. However, as the world is evolving, the online market has emerged. This gives Facebook an idea of how to create an online market.
Facebook users aged 18 and above can use the marketplace to publish items for sale. They can also browse products offered by local merchants. The sellers name the price, but potential purchasers are free to make a counter-offer.
After the transaction, you can rate the buyer or seller. But, if you don’t know how to rate someone on Facebook, don’t worry because we have prepared some steps for you to follow. (Read Facebook Won’t Let Me Unblock Someone)
Sales with Features of Artificial Intelligence to Boost Sales
With the help of new AI tools, Facebook Marketplace users can now list and sell things more quickly. After posting a photo and a description of an item, the marketplace will suggest a price range. It is based on recent sales of similar products.
This makes it simple to give the price of the item. And assists sellers in ensuring things are sold at the greatest possible price. The marketplace decides the category of the items based on the photo and description.
How to rate on Facebook Marketplace?
The seller initiates the rating process. On the buyer’s part, you’ll be alerted and allowed to rate the seller after the seller has left you a rating. Once both the seller and the buyer have provided a rating, the ratings are revealed.
Before you can rate someone, make sure that you have at least one conversation with each other. Take note, only the Facebook for iPhone or Android app, not Facebook.com, has ratings. On the marketplace, you can rate buyers and sellers to assist others in the community.
If you want to rate a buyer or seller on Facebook, follow the steps below:
1. Tap the three-dash menu in the Facebook App
You cannot rate someone using the web, so you have to open the Facebook app and tap the menu on your mobile phone. This three-dash menu, also called the hamburger menu, can be found in the left or right corner of the app.
2. Tap “Marketplace” at the Bottom of the Page
After opening the menu, kindly scroll down and tap the marketplace button. If you already found it, tap.
3. Then tap “You,” then “Buying,” or “Selling.”
If you see the button that says “You,” kindly tap and choose whether you are a buyer or a seller.
4. Tap the Seller’s or Buyer’s Conversation
Open the messenger app. Then, tap inbox and tap the conversation with the seller or buyer whom you want to rate their services. Note that you must have at least one message with the buyer or seller.
5. In the Upper Right Corner, Tap “Rate Buyer” or “Rate Seller.”
Again, choose who you want to rate, the buyer or the seller. After that, you will see that two reactions will pop up on your screen.
6. Choose Between a Joyful and a Sad Expression
The rating you can give to the buyer or the seller is between a happy and sad face. But now, a 5-star rating has been developed by Facebook, and you can also leave feedback. This will help Facebook to create a safe selling community.
How do I hide my Facebook Marketplace ratings?
Some users, especially the seller rating, want to hide their ratings due to privacy issues. If you are also worried about this, follow the steps below. (Learn How to Delete Facebook Reviews)
- Go to “Settings”
- Click the “Allow only registered users to view listings and user profiles” box.
- Lastly, save the settings.
How to Know Who Left a Negative Review on Marketplace?
Navigate your Marketplace profile. Next, search for the Seller Ratings and Buyer Rating sections to view your ratings. The number indicates how many members of the Marketplace community have endorsed you. The number indicates how many people did not recommend you.
Also, keep in mind that you cannot edit, delete, or conceal your ratings. This is to maintain a fair and equal system. They do not allow you to edit your ratings.
What Should You Do if You Have a Problem with a Buyer or Seller?
Your feedback enables Facebook to improve the marketplace. While you can not currently report ratings, you can:
- Leave a rating for the buyer or the seller if you believe you had a negative experience in the marketplace.
- On Facebook, you can block the buyer or the seller.
- Inform Facebook about the buyers and sellers.
You may contact your local law enforcement if you have concerns, especially about physical safety, theft, or fraud.
Why are ratings important on Facebook?
Your Facebook page will increase brand awareness and credibility in the marketplace. Customers who can see your 5 star ratings are more likely to trust your company than those who share customer reviews.
When a buyer visits your Facebook page, they are at one of the following stages of the Buyer Journey. The Buyer Journey can be summarized as follows:
- The stage at which a buyer becomes aware that they have a problem that requires resolution.
- Consideration stage: This is the stage in which a buyer has defined their problem. And the buyer is studying possible solutions.
- Decision stage: This occurs when your buyer selects a solution. Which, with any luck, is something your organization offers.
Besides, a further stage that may result in repeat business is the post-purchase stage. A buyer may submit an online review. The buyer can also choose to share feedback about a product or service they have utilized.
Facebook reviews influence the buyer journey’s awareness, contemplation, and post-purchase stages.
Rating your experience with someone is a great help to everyone who is part of the online marketplace. This will help them decide whether they should transact with the seller or buyer. Remember that ratings are not just numbers, it tells so much more about someone’s services and attitude. (Learn How To Target Small Business Owners On Facebook)
Fortunately, we have already shown you how to rate someone on Facebook. You can now start leaving feedback. Good luck!