Do you have a Facebook page? If so, you’re probably aware of the reviews you get from your customers and followers. It’s a feature that lets consumers leave a one-to-five star rating. People can also leave an explanation for clarity on why they gave the rating.
Ratings are a great way to offer transparency to your clients. While it isn’t a direct representation of your business, it does provide consumers with a basis on whether or not you are worth doing business with. Unfortunately, that’s also where the problem lies.
You may have noticed that not everyone posted positive reviews about your business. Some may have had a bad experience, which prompted them to give you a poor review. Mediocre reviews can affect your business’s overall ratings. You might even have a few bad reviews here and there that you want to get rid of. But can you delete Facebook reviews?
You might have Googled “how to remove review from Facebook” a couple of times now. Unfortunately, no option will remove reviews from your page. Facebook doesn’t allow the deletion of reviews, especially if verified accounts made them. (Learn How to Use Social Media for Business)
Don’t worry – it’s still not the end of the road for your Facebook page. While you can’t remove reviews from Facebook, there are other ways to deal with bad ones. Looking for solutions on how to remove a 1-star rating on Facebook will take you nowhere. That’s why we’re showing you what you should do when getting bad reviews.
In this article, we’re going to show you why your online reviews matter and the available methods for removing reviews. Rest assured that you will have a better perspective on how to manage your brand’s image online after this.
Removing the Review Section from Facebook
So here’s the twist: Facebook doesn’t allow reviews to be removed from your business page. However, they do give you the option to remove the review section altogether. However, it does have a drawback: you won’t show the positives reviews you get.
That’s why this option is highly situational. Only consider removing the reviews section if you already have too many bad reviews. Other than that, there are no different situations where you should remove this crucial part of your entire business page.
We don’t recommend doing this since you’ll miss out on many opportunities for your page. People are always looking for this section since it lets them know the experience other customers had with your business.
Good or bad reviews, you will still have the opportunity to land customers. Transparency is key to doing business the right way, even if dealing with negative feedback here and there.
Despite this, we will still show you the steps on how to remove the Facebook reviews section from your business page. Again, only consider this option if your page has been overwhelmed with negative reviews. (Learn How to Create a Facebook Page For Your Business)
To disable the Facebook Reviews section, follow these simple steps:
- Step 1: Go to your Facebook page.
- Step 2: Click “Settings.”
- Step 3: Click “Edit Page.”
- Step 4: Scroll down and locate “Reviews.” Click the “Settings” right beside it.
- Step 5: Toggle the slider to “OFF.”
- Step 6: Click “Save.”
This option will not magically delete all of your negative reviews and let you start all over again. Instead, it just hides all of your reviews. If you enable the reviews section also, the same reviews will become visible again.
Reporting Fake Reviews
So, what have you learned at this point? We’d assume that you already know that you cannot remove Facebook reviews.
Once they are posted, they are there for everyone to see. You already know how to disable the entire reviews section and hide all of the reviews your business page has. You don’t know that you can report bad reviews that you think are fake or spammy.
Other competitors might sabotage your Facebook image by creating fake accounts and posting bad reviews on your page.
Some online users called ‘Internet Trolls” that like to post bad reviews without any justifiable reason. If you think that some ratings on your page are fake and unjust, you can choose to report them instead.
By doing so, you’re telling the people behind Facebook to investigate a fishy review and have them judge whether or not it should be taken down.
Here’s how you can do it:
- Step 1: Go to the “Reviews” section.
- Step 2: Click the “…” icon in the upper right-hand corner.
- Step 3: Click “Report Post.”
It’s as simple as that! However, it gets Facebook’s attention, letting them know that you think your business was wrongfully rated. This option is Facebook’s simple way of allowing business pages to defend themselves from fake reviews.
Impact of Facebook Reviews on Your Business
How the public views your business online has a significant impact on its overall success. Your products or services can speak for themselves. But it’s how people talk about it that gets people hooked to your business. That means getting bad reviews will be detrimental to your business.
As a business with a social media presence, you must get reviews from your customers. Always keep in mind that people look for opinions on whether they should do business with you. For that, reviews play an essential role in their final decision.
Over 90 percent of customers read reviews before putting their money on a business. If that isn’t enough, that percentage also spends 31 percent more money if it has good ratings.
Facebook Reviews are crucial components for improving your brand’s image online and increasing your customer base. Although you can’t remove or change bad reviews, you can still do something about it. (Learn How to Unblock Someone on Facebook That Has Blocked You)
You can create a well-thought-out response to show the one posting that you care about what they think. You can even use online social media marketing tools to track these reviews and respond to them right away.